Acquiring new customers is just the beginning—keeping them engaged, loyal, and advocating for your brand is where true growth happens.
Our Retention & Advocacy Audit helps you identify opportunities to strengthen customer relationships, increase repeat business, and build a community of loyal brand advocates.
✔ Businesses struggling with low customer retention or declining repeat sales
✔ Brands looking to improve customer loyalty and referral programs
✔ Companies wanting to enhance post-purchase engagement and brand sentiment
Customer Retention Analysis
Are customers returning? What influences their loyalty?
Brand Advocacy & Referrals
Are customers recommending your brand, leaving positive reviews, or engaging in referral programs?
Post-Purchase Engagement
Are you keeping customers engaged after they convert? How effective are your retention efforts?
Reputation & Sentiment Analysis
How is your brand perceived online? What are customers saying about your business?
✔ In-Depth Analysis – Social Media Platforms, Google Analytics, CRM / email marketing platforms, referral programs and customer review platforms
✔ Executive Summary – A clear breakdown of your strengths, challenges, and missed opportunities.
✔ Action Plan – 3-5 priority recommendations for immediate optimization.
Looking for something different, or interested in a customized Marketing Audit package?
